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Terms of use


Booking conditions

■ The official language of this website is Spanish. Should there be any errors or misunderstandings within the  translation, the official Spanish version will prevail.
■ This website has been created to inform about the hotel services and to provide the maximum possible information. Its final objetive is the realization of online bookings.
■ This site is under copyright law. Its copying is strictly prohibited.
■ It is not permitted to book for a person aged under 18 years.
■ The person booking in our establishments is responsible for the accuracy of the information introducided at the booking. Any errors within the reservation (for example, in the date, number of people or number of rooms) are of responsibility of the person making the reservation or of the end user of the service, should it be a different person.
■ If the hotel would not have available the type of room reserved by the client, the hotel will offer to the client another room of the same or higher category on the island (with no extra charge).
■ The hotel's official schedule:
 Check-out time: before 11:00
 Check-in: As from 16:30 pm (however, you could enter in the room earlier subject to room availability)
The customer cannot demand for the room before the official time of check-in if the room is not available. The customer must leave the room at 11.00 the latest. Should the client stay beyond this time in the room, this will generate additional accommodation costs. Any extension of the time of departure must be authorized by the reception.
■ Pets are NOT allowed.
■ The cost of the stay is calculated according to the VAT applicable at the time of sojourn, regardless of the VAT applicable at the time of booking. This means that changes in VAT between the time of booking confirmation and the effective time of the sojourn will involve a difference in the final cost of the reservation.
■ If you want to have a crib, you must book it in advance. Price: 4.00 € / day (free for customers in Lago Playa Complex)
■ To have your booking confirmed, you have to make a deposit of at least 30% of the total amount of your stay

Cancellation Policy:

■ If your booking is canceled then you will have to pay administrative fees of € 5.00.
 ■ If your booking is canceled up to 21 days prior arrival date, you will lose 25% of your deposit.
 ■ If your booking is canceled up to 14 days prior arrival date, you will lose 50% of your deposit.
 ■ If your booking is canceled up to 7 days prior arrival date, you will lose 75% of your deposit.
 ■ If your booking is canceled within 7 days prior arrival date or you do not show up on that date, you will fully lose your deposit (100%).
 ■ Non-Refundable Reservations lose the full amount paid for the reservation

** To cancel your booking and to request for the refund of your deposit, please make the notice in writing.